On-site Operations Technician

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Description

Are you looking for the next step in your career? Join everis! 

Everis (www.everis.com) is a dynamic, growing and ambitious consulting, IT and professional services firm. We employ worldwide more than 26.000 people and keep on growing, with a 20% annual growth on average. Everis is part of NTT Data, the 6th biggest IT Service Company in the world with more than 100.000 professionals and a turnover of more than 15 billion euros. 

everis is looking for an On-site Operations Technician, responsible for the executing of IP telephony operations, IP television distribution operations, cabling operations, and videoconference operations tasks and activities.

Your main functions will be:

  • Day-to-day management and completion of the tasks, ensuring efficient and timely execution
  • Ensure the quality in deliverables and SLA compliance
  • Report to On-site Ops Leader and provide inputs on the SLAs measures
  • Provide process feedback to the SD team (example quality of encoding of the ticket based on what has been observed during its processing)
  • May also act as part of the team, for example taking highly critical activities in charge
  • To handle all cabling and optical fibre operations
  • To repair, modify the existing cabling components
  • To maintain the cabling management database in the Archibus tool
  • To perform regular Move Add and Change (MAC), small scale moves in very short term period, mass moves and deployment (in Ad Hoc Services only)
  • To provide necessary information to Service Desk for CMDB updates
  • To support the videoconference systems usage
  • To assist and support all installed base in Videoconference
  • To support all IP TV Distribution activities
  • To handle the PE inventory and spare stock for the all telephony, videoconference systems items and cabling components
  • To create and update the technical documentations

Requirements

  • 5+ years of involvement in operating in an Subject Matter Expert area between IP telephony operations, IP television distribution operations, cabling operations, and videoconference operations
  • 5+ years of experience working in a wider telecoms environment
  • Experience in ITIL methodologies
  • Experience in working in complex organizations over various locations and various stakeholders
  • Experience in working with teams up to 15 persons
  • Location of work – Strasbourg, France
  • Time schedule:
    • Working hours – 8.30AM to 6PM
    • Flexibility – able to coordinate with Team Leader in order to cover night shifts, and vacation periods of other team members
  • Travelling – if required, open to travelling to Luxemburg / Brussels, up to 30% of the time
  • Languages – Official working language will be English, and as an addition French is highly desired
What to expect from everis?
We at everis make the difference by being close to our clients, exceeding expectations, managing proactively our projects and customers and focusing on quality and selecting employees with the right mindset to make our company grow. The Group has the ambitious goal to position within the TOP 3 worldwide.
Our offer
We offer you the opportunity to work with the leadership of the top organizations in France and internationally and a team of inspiring colleagues on the leading practices of the future. We offer a career in a fast growing company with lots of professional development opportunities and an attractive salary package.

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