Service Delivery Manager


  • Service Delivery and Stakeholder Management
  • Conduct periodic reviews with Stakeholders
  • Initiating interaction with the business and resolving service issues while fostering key relationships
  • Ensure on-time, on-budget project delivery for the consumer business and lead execution of delivery of plan
  • Daily interaction with stakeholders is required in order to manage business processes and gain a strong understanding of the critical systems inter-dependency
  • Building partnerships and liaising with team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise
  • Develop, manage and motivate teams and maintain clear and effective Communication
  • Make decisions, delegate and be solving-problem oriented
  • Produce roadmap and execution plans to strategy
  • Remaining organized and meeting deadlines
  • Ensure Quality disciplines and project management standards are adopted as best practice for Service Management


  • More than 10 years of experience in Project Management with a proven track record of operational process change and improvement
  • Ability to work under pressure and objectives
  • Leadership and capacity to manage and motivate local and homeworking Teams
  • Effective analytic/diagnostic skills
  • Experience with standards and methodologies: AGILE, SCRUM, PMP, ITIL, CMMI
  • Effective written and verbal communication skills
  • Excellent skills in written and spoken English

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